Return Policy

Return Policy: online purchases

Purchases made online can be returned either in-store or via mail for a gift card. We do not offer refunds at this time. Gift cards never expire and can be used both online & in-store.

Once an order is placed, it cannot be cancelled. 

To initiate a return, please email us at info@trezzicollection.com with your order number within 3 days from delivery date.

Merchandise must be in it's original condition, unused, unaltered and unwashed, with all original and return tags attached.

Return shipping fees are the responsibility of the customer. We encourage you to use a trusted courier and keep your tracking number until you receive your gift card. TREZZI is not responsible for any lost, stolen or damaged return parcels.

Please note that all orders that were shipped for free are subject to a $15 restocking fee at time of return. Shipping fees are non-refundable.

All sale items are FINAL SALE, no exceptions.

Return Policy: in-store purchases

Purchases made in-store can be returned in-store for a gift card, within our 7 day return window. Please accompany your return with your receipt.  We do not offer refunds at this time. Gift cards never expire and can be used both online & in-store.

Merchandise must be in it's original condition, unused, unaltered and unwashed, with all original and return tags attached.

We will not accept returns past our 7 day return window.

Return Policy: in-store pick up

Orders made online for pick up can be returned for a gift card within 7 days from date of pick up email confirmation. We do not offer refunds at this time. Gift cards never expire and can be used both online & in-store.

International Returns

Please note, this section only applies to returns outside of Canada (USA & International orders). Any potential duty fees TREZZI incurs from international returns will be deducted from your issued gift card balance.

THE TREZZI COLLECTION INC. reserves the right to reject returns, which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.