FAQs

How do I return or exchange an item?

To initiate a return please email us at info@trezzicollection.com first. We will assist you with the return process. The Trezzi Collection Inc. does not process refunds (Online or In-store) at this time. 

Does my order have a tracking number?

All orders come with a tracking number (Canada, US & International). Once your order has been shipped, you will receive an email confirmation that contains your tracking number. It may take upwards of 2 business days for the tracking number to appear in the system. For more information please refer to our Shipping Policy.

When will I receive my order?

Orders are usually processed and shipped within 2 business days. Pre-order & custom orders may take longer. You can check our shipping timeframes located in our shipping policy page for more information regarding shipping times to your country.

Will I get charged Duties & taxes?

For orders that are placed within Canada, customers will be charged federal and provincial sales tax, depending on which province the order is being shipped to. Since we're a Toronto based company, orders within Canada will not be subjected to any duties.

For customers ordering outside of Canada, there may be applicable duties applied once your order arrives to you. This charge is ultimately determined by your local customs authority. You can always contact your local customs office for more information.

How do I get my order if I choose Pickup?

At checkout, customers will have the option to pick up their online orders directly from our boutique instead of having them shipped. Once the order is ready (usually within 24-48 hours), you will be notified via email. Please have your order confirmation ready upon arrival.